All Systems Operational
Website ? Operational
Login Operational
Execution Operational
API Operational
Data Uploaders Operational
Files Operational
Documentation ? Operational
Billing Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Sep 25, 2020

No incidents reported today.

Sep 24, 2020

No incidents reported.

Sep 23, 2020

No incidents reported.

Sep 22, 2020

No incidents reported.

Sep 21, 2020
Instance initialisation difficulties
Resolved - This incident has been resolved. Tasks that were affected by this issue are running normally now.
Sep 21, 22:07 UTC
Monitoring - A fix has been implemented and we are closely monitoring the results.
Sep 21, 21:48 UTC
Update - We are continuing to investigate this issue.
Sep 21, 20:40 UTC
Investigating - We are experiencing AWS instance launch issues at the moment which may prolong instance initialization time. Our engineers are working on resolving this as soon as possible. We appreciate your patience and understanding. If you have questions, feel free to contact us at support@sevenbridges.com.
Sep 21, 20:40 UTC
Sep 20, 2020

No incidents reported.

Sep 19, 2020

No incidents reported.

Sep 18, 2020
Instance initialisation difficulties
Resolved - This incident has been resolved.
Sep 18, 19:02 UTC
Monitoring - A fix has been implemented and we are closely monitoring the results.
Sep 18, 19:00 UTC
Identified - We are experiencing AWS instance launch issues at the moment which may prolong instance initialization time. Our engineers are working on resolving this as soon as possible. We appreciate your patience and understanding. If you have questions, feel free to contact us at support@sevenbridges.com.
Sep 18, 18:16 UTC
Sep 17, 2020

No incidents reported.

Sep 16, 2020

No incidents reported.

Sep 15, 2020
Platform upgrade
Completed - The scheduled maintenance has been completed.
Sep 15, 16:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 14:00 UTC
Scheduled - On Tuesday, September 15th, starting from 02:00 PM UTC, we will perform a scheduled platform deploy that will take approximately 2 hours. With this deploy, we are planning to upgrade one of the execution components.
The platform will be accessible during this time, but there is a high risk of some tasks hanging when spot instance termination occurs. New tasks and currently running ones should work smoothly. We appreciate your patience and understanding. If you have questions, feel free to contact us at support@sbgenomics.com.
Sep 10, 18:24 UTC
Sep 14, 2020

No incidents reported.

Sep 13, 2020

No incidents reported.

Sep 12, 2020

No incidents reported.

Sep 11, 2020

No incidents reported.

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